Service Desk Technician
Job Number: 26-01557

Help drive change! ECLARO is looking for a Service Desk Technician for our client in Albany, NY.

ECLARO’s client advocates for energy efficiency and clean energy technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!"

Position Overview:

As this is an Information Technology resource, the needs being met by it - to enable the staff of Client to leverage technology effectively - are the same for Business and Program.

Responsibilities:

Support end users via telephone, email, ticketing system and in-person
Support Client approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others
Assist users with booking, setting up, configuring and launching Webinars
Assist users with A/V equipment and issues in the conference rooms
Configure, deploy and support all computing hardware in use at Client including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support.
Support the virtual machine pools in use at Client, working with Network Operations to ensure that all pools are updated, secure and operable for users
Support all aspects of user account management including, but not limited to, password resets, access, and permissions.
Maintain an up-to-date asset inventory and conduct regular rotating audits of equipment
Insure that Client has the licenses needed to operate its approved software and coordinate with management to procure more when necessary.
Maintain an up-to-date pool of loaner computing devices for the Authority's use and train users in their booking and operation
Train end users in the correct, safe, and efficient opera on of all supported devices, equipment, software, and services.
Configure, maintain, and support all supported Mobile Devices
Be the Primary and Secondary Point of Contact with vendors for supported Service Desk hardware and services such as, but not limited to Webex, Mobile Phones, A/V equipment, PC Hardware, and Service Desk Software Services
Maintain a supply of configured, updated computing hardware and accessories on hand for new hires and break/fix.
Examine forwarded emails for signs of Phishing or Scams and forward to the ISO for recording and action if necessary.
Support remote sites in NYC, Buffalo and West Valley New York in person and via remote means
Research new and developing trends in Informa on Technology and how they can be applied at Client to further the Authority's goals and vision
Other duties as assigned that contribute to the key outcomes of the client.

Qualifications:

Knowledge supporting the Windows operating system
Working knowledge of IP addressing, DHCP, DNS and other core networking concepts
Computing hardware deployment and imaging
Strong troubleshooting skills
A working knowledge of Active Directory support
Microsoft Office and other common desktop applications
Ability to work within a team as well as independently
Good communication skills
Experience with a help desk ticketing system
Experience with asset management
Experience with mobile device management
PowerShell or other scripting languages
Building and managing reports
Experience supporting users while traveling or away from common equipment
End user training experience
Technical writing experience
IT systems that will be used: Support Client approved applications including but not limited to Office 365, Windows, Salesforce, SharePoint, Webex, Jira, and others

If hired, you will enjoy the following ECLARO Benefits:

401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Joshua Molina
Joshua.Molina@eclaro.com
(646) 695-2923

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

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Service Desk Technician

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