Concur Support Desk Associate

Concur Support Desk Associate
Job Number: 26-01515

 
Be at the forefront of innovation. ECLARO is looking for a Concur Support Desk Associate for our client in Chapel Hill, NC.
 
ECLARO’s client is notable public research university. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:

• The primary purpose of this position will be to serve as a member of the Concur Support Desk team.
• The Concur Support Desk is the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System.
• This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the client.
• The mission of the Concur Support team is to deliver exceptional customer service, support, and training.
• Ensuring all aspects are following Client Policies, State of North Carolina Policies, and Federal Policies as applicable.

• Ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics;
• Respond to inquiries via phone, email, and support ticket submission;
• Coordinate ad-hoc trainings or support via Zoom or Teams;
• Responsible for ensuring travel authorizations, travel advances, and travel expense reports, including computation of expenses are accurate, timely and efficiently processed; assist campus users with preparation and review of expense reports for accuracy;
• Work with constituents to solve complex travel expense reconciliation issues; ensure compliance with client travel policies and regulations through education efforts.

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

 
If interested, you may contact:
Lester Candilado
jan.candilado@eclaro.com
6466800168
Lester Candilado | LinkedIn
 
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.