Production Support Engineer
Job Number: 26-01182
Job Number: 26-01182
Shape the future of financial technology. ECLARO is looking for a Production Support Engineer for our client in Piscataway, NJ.
ECLARO's client is an industry-leading FinTech company delivering innovative collateral, liquidity, and funding management solutions to global financial institutions. Join a forward-thinking team that's driving digital transformation, solving complex business challenges, and helping clients stay ahead in today's evolving financial landscape. If you're ready to make a meaningful impact, this opportunity is for you!
Position Overview:
- Our client, a rapidly growing FinTech, is seeking an L2/L3 Production Support engineer who is passionate about applying technology to solve complex challenges.
- This role will work with the technology teams and clients to help investigate & resolve any questions or issues that are raised regarding the platform.
- The software is built using cutting edge technologies and the developers work on a variety of projects designing, building, enhancing and maintaining the code base for the core product.
Responsibilities:
- Take ownership of user problems and be proactive when dealing with user issues.
- Monitor all alerts and report any issues that may significantly impact the business
- Monitoring, analysis, troubleshooting problems, providing code fixes and testing
- Create/develop/utilize application monitoring solutions to enhance application availability and performance in production
- Conduct root-cause analysis as and when needed and propose corrective action plan
- Follow an established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams
- Responsible for report, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records
- Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes
- Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
- Adhere to the defined support delivery process/guidelines like Problem, Management, Incident Management, Change Management, SLA Compliance, Productivity, and other application goals, etc.
- Identify and learn more about the software and hardware used/ supported by the organization
- Develop/propose innovative approaches on process improvements & automation possibilities
Required Qualifications:
- In addition to the below, a Bachelor of Science in Computer Science or related field is required, and 5-7 years of hands-on work experience.
- 3+ years of strong production support (L3 support) experience or software development experience
- Working Knowledge in Java, Shell scripting, Linux and SQL
- Experience in Finance (Banking) domain preferred
- Experience with Ticketing tools like Jira preferred
- Excellent communication and interpersonal skills
- Strong analytics skills, with ability to proactively identify issues before they become major problems
- Able to thrive in a fast paced, deadline driven environment
- Detail oriented, demonstrating thoroughness and strong ownership of work
- Quick learner with a demonstrated strong aptitude for learning new technologies and understanding how to utilize them
- Able to prioritize in a fast moving, high pressure, constantly changing environment; Good sense of urgency – problem management and escalation
- Work independently be able to communicate effectively with users, development and support teams during down times and when there are questions or issues to be addressed
Salary: $100000.00-$125000/Year
If interested, you may contact:
Eric McAuley
Eric.McAuley@eclaro.com
9803601322
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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