Customer Support Representative

Role Title: Customer Support Representative

ECLARO: A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

Our client is looking for a highly motivated and dedicated Customer Service Representative to join their team. In this role, you will provide exceptional service by handling inquiries, assisting clients, and resolving issues professionally and efficiently.
 
Qualifications:
 

• Bachelor's Degree or completed 2 years in college (depending on the account's qualifications)
• With 1-2 years BPO Experience
• Open to seasonal accounts

 
Key Responsibilities:
 

• Excellent communication and phone skills, with an ability to think and react to situations confidently
• Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions
• Appropriately communicate brand and corporate position, foster and maintain excellent customer relationship and build rapport in every customer contact via telephony or written correspondence
• Able to create a need and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports for existing customers utilizing web based tools or proprietary software Experience in sales and client account management is a must. Sales and marketing experience in the sports and entertainment industry is preferred
• Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines
• Knowledgeable in Microsoft Word, Excel and Power Point
• Able to work non-traditional hours including weekends and holidays as needed

  
What We Offer:

• Competitive compensation package with monthly performance incentives
• Meal and other allowances
• Medical coverage for the employees and 3 qualified dependents
• Dental coverage for employees
• Skills enhancement through trainings and personal development programs

 
If you are passionate about providing top-notch customer service and are eager to grow in the financial services industry, we encourage you to apply!