Role Title: Application Support
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
Key Responsibilities
• Provide technical support for enterprise-level application systems.
• Respond to general questions and trouble tickets in a timely manner.
• Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
• Prioritize multiple, open issues.
• Document issue triage as troubleshooting progresses.
• Follow best practices for change control of proposed solutions.
• Maintain service reports.
• Document actionable bugs for engineering resolution.
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