Qualifications
Must Have
• Background in testing enterprise software applications
• Experience in writing manual test cases
• Basic programming skills and/or experience in object-oriented programming
• Triage issues reported to Help Desk in a timely manner.
• Ability to research, diagnose, troubleshoot, and identify potential solutions for reported issues.
• Adept at interacting directly with business to debug and gather additional information.
• Work with Business Continuity team to provide required evidence of issue and steps to reproduce.
• Proper documentation of known issues and maintaining good knowledge base
• Generate reports for reported issues.
• Strong verbal and written communication skills
Nice to Have
• Knowledge about insurance industry