Windows Packaging Engineer

Role Title: Windows Packaging Engineer

ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

Job Summary:
We are seeking a highly skilled and experienced contractor to join our Packaging team. You will be responsible for delivering end-to-end software packaging services in support of our enterprise Windows environment. Working within a collaborative IT Service Delivery team, you will contribute to secure, stable, and efficient endpoint deployments using SCCM and related tools.

Key Responsibilities:

• Package, test, and deploy software applications for enterprise environments using SCCM/Intune.
• Troubleshoot packaging and deployment issues and provide L3 support as needed.
• Update and maintain the product catalog and deployment documentation.
• Conduct compatibility assessments and user acceptance testing (UAT).
• Collaborate with coordinators to manage workload and timelines through Jira.
• Ensure quality assurance (QA) standards are met for every package.
• Apply security standards and follow change management protocols via ServiceNow.

• Minimum 5 years of experience in application packaging in enterprise environments for Windows.
• Proficient with Microsoft SCCM/Intune, Microsoft Installer (MSI), Flexera AdminStudio or similar, PowerShell scripting, VMWare, HyperV, and Windows OS.
• Demonstrated knowledge of UAT and QA practices.
• Experience with Jira and ServiceNow or similar tools.
• Strong troubleshooting skills and ability to work independently.
• Ability to adapt and work effectively within a large enterprise environment that involves multiples processes and structured procedures.
• Able to work as part of a team.
• Able to work in Eastern Standard time hours
• Excellent communication and documentation skills.

• Familiarity with Patch My PC or automated software catalog tools.
• Experience working within Agile or Kanban teams.
• Packaging experience in Mac OS