Business Systems Analyst
Job Number: 25-05696
Job Number: 25-05696
Work for a logistics global leader. ECLARO is looking for a Business Systems Analyst for our client in Mahwah, NJ.
ECLARO’s client is the world’s largest package delivery enterprise, providing expert transportation and logistics assistance to more than 220 countries worldwide. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- The Incident, Problem & Change Analyst on the Change Management Team plays a crucial role in guiding the organization through IT transformation at Client by managing the impact, risk, and communication of IT change activities.
- Additionally, they are considered the Process Owner for the Change Management, Operational Readiness, and AVS Administration workstreams at Client.
Responsibilities:
- Change Impact Assessment - Evaluates how Changes affect Client processes, systems, operations, and people.
- Change Management Planning - Develops strategies for communication, training, and support of Client I.T. Change Management (CM) process and guidelines (process / workstream / Standards owner of CM).
- Risk and Issue Management - Works with subject-matter-experts and stakeholders to identify and mitigate risks in Change initiatives.
- Stakeholder Engagement - Engages stakeholders for feedback and ensures buy-in (includes all levels of management) during assessment of Change Requests.
- Communication Management - Creates and disseminates communication materials such as meeting notifications / agenda, meeting notes / minutes and general organizational communications.
- Training Coordination - Develops, plans, and conducts training sessions in support of Change Management process and tool usage (i.e., Service Management Center / ServiceNow).
- Change Reporting - Develops reports / dashboards, tracks and reports on Change progress using metrics.
- CAB Management - Plans, coordinates, and facilitates Change Advisory Board (CAB) meetings to ensure planned Change Requests are following Change process and guidelines (provides final approval on moderate / high risk and emergency Change Requests).
- Process Improvement - Works closely with end-users and Incident / Problem Management Team to identify correctable trends and improves Change Management processes and end-user behavior (e.g. Incidents caused by Change).
- Project Management - Guides, facilitates, and tracks Operational Readiness (OR) requirement fulfillment as a pre-requisite for product / system implementation / deployment (process / workstream / Standards owner of OR).
- Configuration Item Administration - Manages Application Visibility System (AVS) process and tracks compliance of application-level configuration items [inventory of Client applications / systems] (process / workstream / Standards owner of AVS / SMC).
- Incident, Problem & Knowledge Management - Process and workflow knowledge of I.T. Service Management (ITSM) workstreams.
Required Skills:
- Strong analytical, communication, negotiation and problem-solving skills.
- Proficiency in I.T. Change Management / ITIL and other ITSM methodologies (i.e., Incident, Problem & Knowledge Mgt.).
- Experience in planning and conducting meetings.
- Ability to adapt and manage multiple priorities (mix of routine and ad-hoc priority tasks).
- Ability to communicate with ITSM end-users including vendors and all levels of management.
- Analytical, 0-3 Years: Ability to work with internal customers and users to evaluate, review and assess proposed Change Requests as part of the Client IT / UTG Change Management process / workstream. Also, recognition of required integration points and dependencies between ITSM disciplines, practices and workstreams i.e. I.T. Change Management, Incident Management, Problem Management, Knowledge Management and Service Request Management.
- Communication, 0-3 Years: Ability to communicate with and work closely with all levels of Client IT / UTG organization. Solid verbal and written communication skills are required.
- Negotiation, 0-3 Years: Ability to review, track and uphold compliance to Client standards, policies and guidelines and address non-compliance via education and escalation when necessary.
- Problem Solving, 0-3 Years: Ability to work with internal customers and users to evaluate, review and assess proposed Change Requests as part of the Client IT / UTG Change Management process / workstream.
- I.T. Service Management, 4-5 Years: Knowledge and experience with I.T. Service Management disciplines and practices such as I.T. Change Management, Incident Management, Problem Management, Knowledge Management and Service Request Management.
- Meeting Facilitation, 4-5 Years: Ability to plan, conduct and record varying types of meetings i.e. Change Advisory Boards, Department and Requirement meetings with varying levels of management.
- Multi-tasking, 0-3 Years: Ability to work on multiple tasks, deliverables, projects and responsibilities with varying priorities and milestone dates.
- Training, 0-3 Years: Ability to educate and provide guidance to IT community and users on ITSM process, work streams, guidelines and standards. This includes tool usage (preferably ServiceNow).
Pay Rate: $37.33 - $41.81 / Hour
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Henry Zuniga
henry.zuniga@eclaro.com
212-258-2147
Henry Zuniga | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
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