IT Support Analyst
Job Number: 25-05487
Job Number: 25-05487
Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Analyst for our client in Roseville, MN.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- Under the supervision of IT Infra & Security Manager, the IT Support Analyst delivers prompt and effective technical assistance and training to end users across multiple technology platforms.
- This role supports computers, software applications, printing systems, Office 365 products, IP phones, mobile devices, and video conferencing equipment.
- The Technician identifies, researches, and resolves diverse technical issues, responding to service requests made via phone, in-person, or through IT ticketing systems.
Responsibilities:
- Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure.
- Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations.
- Assist with the maintenance and support of Windows servers.
- Provide maintenance and support for the IP phone system and video conferencing equipment.
- Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools.
- Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues.
- Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security.
- Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users.
- Act as the lead in triaging support tickets to prioritize and resolve issues effectively.
- Coordinate hardware and software repairs with external vendors as necessary.
- Execute special projects as assigned by management.
Qualifications:
- Equipment Used: Uses PC's, desktop tools, network software, Microsoft Office, and general office equipment.
- Minimum Vocational, Technical or Associate's Degree; A+ / Microsoft Certification is desired.
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Homer Ballega
homer.ballega@eclaro.com
201-375-9070
Homer Ballega | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
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