Analyst - Order To Cash

Purpose of role:

The Analyst – Order to Cash is responsible for executing daily transactional activities, ensuring they are completed accurately, on time, and in compliance with company policies and service levels.

The role supports Subject Matter Expert and Team Leader in delivering efficient credit control, billing, cash application, and collections processes, and plays a key part in maintaining positive customer relationships.

Job role and responsibilities:

The scope of the role will continue to broaden, but key areas of responsibility are as follows:

People

• Take ownership of assigned Accounts Receivable tasks; proactively seek guidance from Subject Matter Expert/Team Leader when needed.
• Participate in knowledge-sharing and skill development sessions.

Partnership

• Respond promptly and professionally to internal and customer queries.
• Coordinate with Procure to Pay, Record to Report, and market finance teams to resolve process issues.

Operational

• Process invoices, receipts, and payments within agreed timelines.
• Apply cash to customer accounts accurately.
• Monitor overdue balances and perform follow-up actions.
• Support dispute resolution and maintain documentation.
• Ensure adherence to company policies and controls.

Other

• Assist in month-end reconciliations and reporting.
• Maintain audit-ready documentation.
• Participate in process improvement activities.

Skills and Experience required:

• Minimum 1–3 years’ experience in in Order to Cash or Accounts Receivable (fresh graduates with accounting backgrounds considered).
• Bachelor’s degree in finance, Accounting, Business, or related field.
• Advanced Excel skills (pivot tables, lookups); exposure to Power BI or reporting tools helpful.
• Experience with ERP systems (SAP preferred).
• Strong problem-solving, analytical, and decision-making skills.
• Customer service mindset and solid problem-solving/analytical ability.
• Excellent communication and interpersonal skills.