Role Title: Senior IT Operations Engineer
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client’s needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
ESSENTIAL JOB FUNCTIONS
• Provide technical support, configuration, and troubleshooting for our core applications; Automation Engine, LifePRO, and EAS
• General knowledge of troubleshooting tools within the IT Ecosystem
• Hands on experience with Automation Engine and AWS Cloud computing
• LifePRO and EAS will be learned on the job – experience not required
• Responsible for nightly cycle support, which can include after-hours incident resolution
• Ability to design and modify moderately complex automation workflows or batch processes
• Identify root cause and provide appropriate remediation for incidents that occur in system processing and lead Root Cause Analysis Meetings with minimal assistance
• Complete the full project lifecycle, including the design, development, testing, and implementation
• Ability to understand network security, application security, and fileshare permissions
• Facilitates resolving application issues by working with business, IT professionals, or vendors
• Responsible for gathering system requirements and supports testing
• Contributes to the development of project plans and timelines
• Responsible to adhere to established configuration and change management policies to ensure awareness, approval, and success of changes
• Perform other duties as assigned
JOB PROFILE
Education: Bachelor’s degree or equivalent experience
Experience: 3 – 5 years
Competencies:
• Self-motivated
• Analyzing information
• Problem solving skills
• Leadership
• Teamwork
• Excellent communication skills
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client’s needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
ESSENTIAL JOB FUNCTIONS
• Provide technical support, configuration, and troubleshooting for our core applications; Automation Engine, LifePRO, and EAS
• General knowledge of troubleshooting tools within the IT Ecosystem
• Hands on experience with Automation Engine and AWS Cloud computing
• LifePRO and EAS will be learned on the job – experience not required
• Responsible for nightly cycle support, which can include after-hours incident resolution
• Ability to design and modify moderately complex automation workflows or batch processes
• Identify root cause and provide appropriate remediation for incidents that occur in system processing and lead Root Cause Analysis Meetings with minimal assistance
• Complete the full project lifecycle, including the design, development, testing, and implementation
• Ability to understand network security, application security, and fileshare permissions
• Facilitates resolving application issues by working with business, IT professionals, or vendors
• Responsible for gathering system requirements and supports testing
• Contributes to the development of project plans and timelines
• Responsible to adhere to established configuration and change management policies to ensure awareness, approval, and success of changes
• Perform other duties as assigned
JOB PROFILE
Education: Bachelor’s degree or equivalent experience
Experience: 3 – 5 years
Competencies:
• Self-motivated
• Analyzing information
• Problem solving skills
• Leadership
• Teamwork
• Excellent communication skills
Apply Now
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