IT Asset Management CMBD Analyst
Job Number: 25-04639
Job Number: 25-04639
Help people live their best lives. ECLARO is looking for an IT Asset Management CMBD Analyst for our client in Remote, NY.
ECLARO’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector - giving people greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- The IT Service Management CMDB Analyst, under the supervision of the IT Service Manager and following ITIL best practices, will be involved in all aspects of service management for MCIT.
- Seeking a dynamic and experienced CMDB Analyst to join the Service Management team.
- The CMDB Analyst is crucial in ensuring the data quality of all Medical Center IT Configuration Items (CIs).
- This role involves effective communication across teams and promoting ITIL best practices.
- The position requires a strong understanding of ITIL processes, excellent communication and leadership skills, and the ability to thrive in high-pressure, 24 / 7 operational environments.
- The ideal consultant will have hands-on experience with CMDB.
- Reporting directly to the Senior Director, this role is an integral part of our Service Management group.
Responsibilities:
- Manage CMDB: Maintain the CMDB, ensuring data accuracy, completeness, and compliance with organizational standards.
- Data Quality Assurance: Conduct regular audits and reviews to ensure the integrity of CMDB data.
- Integration and Collaboration: Work closely with other IT teams to maintain CMDB processes.
- Reporting and Analysis: Generate reports and analyze CMDB data to support business decisions and improve IT service management.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance CMDB functionality.
Qualifications:
- Technical Expertise:
- Strong understanding of ITIL processes for CMDB.
- Experience with ISM tool.
- Experience with process design and process improvement methodologies is preferred.
- Proficient in using relevant technical tools and software.
- Experience with hands-on implementation of ITIL best practices is desired. ITIL v4 Foundations certification is required.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Strong facilitation and communication skills, both verbal and written.
- Excellent analytical, critical thinking, and organizational skills.
- Commitment to work collaboratively and create a positive team environment with a proven ability to manage priorities and work on a variety of projects.
- Ability to communicate effectively with both technical and non-technical audiences.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong attention to detail and a commitment to providing high-quality service.
- Education:
- Bachelor's Degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Pay Rate: $25 / Hour
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Al Roper
Al.Roper@eclaro.com
646-695-2953
Al Roper | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws
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