IT Support Specialist
Job Number: 25-04594
Job Number: 25-04594
Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Specialist for our client in Pompano, FL.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- The Specialist - IT Tech role provides technical support in resolving desktop, software, or network issues for end users.
- This role is responsible for maintaining the IT servers and inventory of the facility.
Responsibilities:
- Assess and troubleshoot various desktops, software, network, as well as factory and office equipment.
- Maintain server room including general cleanliness, cleaning the server vents, and checking for LED alerts.
- Complete end user requests including updating intranet content using the CMS and basic HTML, creating label printer templates, Excel spreadsheets, online website accounts, pdf forms, setting up exchange on mobile devices, setting up VPN connections and working with users during non-office hours to help troubleshoot VPN connection errors.
- Responsible for desktop management including installing Microsoft updates, adding computers to domain, and running anti-virus.
- Responsible for printer management including replacing toner cartridges, keeping track of printer maintenance kit status and replacing rollers.
- Responsible for phone management including adding extensions, modifying caller ID's, and resetting voicemail passwords.
- Collaborate with leadership on IT projects and initiatives.
- Other duties as assigned.
- Completion of training programs as assigned and / or required including standard of work.
Required Qualifications:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to explain technical issues to technical and nontechnical users.
- Strong analytical and problem-solving skills.
- Excellent understanding of computer and networking hardware and software systems.
- Excellent time management skills.
- Proficient with Microsoft Office Suite or related software.
- Ability to quickly learn a broad array of networking and systems hardware and software.
- Bachelor's degree in computer science or related field or equivalent experience.
- Minimum of one year of progressive experience in an IT support role.
Pay Rate: $33 - $35 / Hour
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Ashly Velasco
ashly.velasco@eclaro.com
646-357-1236
Ashly Velasco | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
Apply Now
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