Role Title: Renewal Specialist
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client’s needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
About the Role:
We are seeking a highly skilled and motivated Renewal Sales Specialist to join the our team. The Renewal Sales Specialist will play a critical role in managing and analyzing the renewal process for our key partners’ existing customer base. This individual will collaborate with cross-functional teams, such as sales, finance, and customer success, to ensure the successful renewal of customer contracts and maximize revenue opportunities. The ideal candidate will possess strong analytical skills, excellent attention to detail, and a deep understanding of business processes related to customer renewals.
What You Will Do
• Customer Analysis: Analyze Customer Contracts and Product selection related to customer renewals to determine the best renewal path options for customers.
• Customer Engagement: Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process.
• Partner Relationship Management: Maintain positive relationships with our top partners, addressing their inquiries, concerns, and escalations throughout the renewal process. Proactively identify and resolve potential roadblocks to the renewal process.
• Revenue Optimization: Drive the process of identifying opportunities for upselling, cross-selling, and expanding customer contracts during the renewal journey. Work closely with the sales team to drive revenue growth from existing customers.
• Process Improvement: Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience. Identify automation opportunities and leverage technology tools to optimize workflows.
• Collaboration and Communication: Collaborate effectively with cross-functional teams, including sales, finance, customer success, and product management, to ensure alignment and coordination throughout the renewal process. Clearly communicate renewal status, risks, and opportunities to relevant stakeholders.
What You Will Bring
Essential:
• Bachelor’s degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles.
• Experience in Sales, Customer Success, Channel Partners, or Renewal Management preferred.
• Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.
• Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with customers.
• A self-motivated and proactive approach to a set of tasks, with the ability to work independently and prioritize tasks effectively.
• Ability to speak Tamil/Hindi is mandatory for this role.
• Fluent English Language Skills
• Amenable to hybrid work set-up (1- 2x per week reporting)
Desirable
• Experience in a technology, SaaS-based organization is highly desirable.
• Familiarity with contract management processes and legal terminology is a plus.
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client’s needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
About the Role:
We are seeking a highly skilled and motivated Renewal Sales Specialist to join the our team. The Renewal Sales Specialist will play a critical role in managing and analyzing the renewal process for our key partners’ existing customer base. This individual will collaborate with cross-functional teams, such as sales, finance, and customer success, to ensure the successful renewal of customer contracts and maximize revenue opportunities. The ideal candidate will possess strong analytical skills, excellent attention to detail, and a deep understanding of business processes related to customer renewals.
What You Will Do
• Customer Analysis: Analyze Customer Contracts and Product selection related to customer renewals to determine the best renewal path options for customers.
• Customer Engagement: Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process.
• Partner Relationship Management: Maintain positive relationships with our top partners, addressing their inquiries, concerns, and escalations throughout the renewal process. Proactively identify and resolve potential roadblocks to the renewal process.
• Revenue Optimization: Drive the process of identifying opportunities for upselling, cross-selling, and expanding customer contracts during the renewal journey. Work closely with the sales team to drive revenue growth from existing customers.
• Process Improvement: Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience. Identify automation opportunities and leverage technology tools to optimize workflows.
• Collaboration and Communication: Collaborate effectively with cross-functional teams, including sales, finance, customer success, and product management, to ensure alignment and coordination throughout the renewal process. Clearly communicate renewal status, risks, and opportunities to relevant stakeholders.
What You Will Bring
Essential:
• Bachelor’s degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles.
• Experience in Sales, Customer Success, Channel Partners, or Renewal Management preferred.
• Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.
• Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with customers.
• A self-motivated and proactive approach to a set of tasks, with the ability to work independently and prioritize tasks effectively.
• Ability to speak Tamil/Hindi is mandatory for this role.
• Fluent English Language Skills
• Amenable to hybrid work set-up (1- 2x per week reporting)
Desirable
• Experience in a technology, SaaS-based organization is highly desirable.
• Familiarity with contract management processes and legal terminology is a plus.
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