Role Title: Salesforce Administrator
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client’s needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
About the Role:
We seek a highly responsive and customer-focused Salesforce Admin to lead our Salesforce Help Desk. This individual will play a crucial role in ensuring the timely resolution of user issues, maintaining high data integrity standards, training end-users, and supporting platform administration and enhancement projects. The ideal candidate is a quick learner and problem-solver who thrives in a fast-paced environment and is passionate about delivering exceptional support experiences.
What You Will Do
Salesforce Help Desk & User Training
• Serve as the primary point of contact for the Salesforce Help Desk; respond to and resolve issues quickly and professionally.
• Prioritize customer satisfaction by providing timely, clear, and thorough communication.
• Maintain an internal knowledge base (FAQs, troubleshooting guides, known issues, how to articles).
• Identify recurring issues and recommend process improvements to reduce support volume.
• Lead onboarding and ongoing Salesforce training sessions and create training materials.
• Champion user adoption and advocate for best practices across teams.
System Administration & Platform Data Integrity
• Provision, manage, and audit user access, roles, and permissions (OWDs, sharing settings, public groups, permission sets).
• Support daily platform operations, including data uploads using Salesforce Inspector (plus writing SOQL queries and using Excel VLOOKUPs).
• Assist with troubleshooting and configuring flows, fields, Lightning pages, and reports/dashboards.
• Test and validate (QC) bug fixes, new functionality, and enhancements.
• Collaborate with cross-functional teams to gather requirements and assist with solution design for small enhancements or support projects.
• Administer third-party Salesforce-integrated applications (e.g., DocuSign, Outreach, TaskRay).
• Support initiatives to maintain clean, reliable, and consistent Salesforce data across key objects.
• Help monitor and enforce data governance rules and best practices.
What You Will Bring
Qualifications
• 2–3 years of experience in a Salesforce Admin, support, or data operations role.
• Strong customer service mindset and proven ability to triage and resolve issues quickly.
• Excellent time management and responsiveness—proactive in communication and follow-through.
• Demonstrated ability to learn new tools and processes quickly.
• Experience with Microsoft Excel (using VLOOKUPs), writing SOQL queries, and working with bulk data tools.
• Attention to detail and managing multiple priorities in a dynamic environment.
• Strong business acumen and problem-solving skills.
• Effective communicator and collaborator with both technical and non-technical stakeholders.
• Self-starter with a continuous improvement mindset.
Desirable Experience & Certifications
• Experience with Salesforce Sales Cloud, Service Cloud, CPQ, DocuSign E-Signature & Gen, TaskRay, Outreach, and HubSpot.
• Salesforce Administrator Certification (or working toward it).
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client’s needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
About the Role:
We seek a highly responsive and customer-focused Salesforce Admin to lead our Salesforce Help Desk. This individual will play a crucial role in ensuring the timely resolution of user issues, maintaining high data integrity standards, training end-users, and supporting platform administration and enhancement projects. The ideal candidate is a quick learner and problem-solver who thrives in a fast-paced environment and is passionate about delivering exceptional support experiences.
What You Will Do
Salesforce Help Desk & User Training
• Serve as the primary point of contact for the Salesforce Help Desk; respond to and resolve issues quickly and professionally.
• Prioritize customer satisfaction by providing timely, clear, and thorough communication.
• Maintain an internal knowledge base (FAQs, troubleshooting guides, known issues, how to articles).
• Identify recurring issues and recommend process improvements to reduce support volume.
• Lead onboarding and ongoing Salesforce training sessions and create training materials.
• Champion user adoption and advocate for best practices across teams.
System Administration & Platform Data Integrity
• Provision, manage, and audit user access, roles, and permissions (OWDs, sharing settings, public groups, permission sets).
• Support daily platform operations, including data uploads using Salesforce Inspector (plus writing SOQL queries and using Excel VLOOKUPs).
• Assist with troubleshooting and configuring flows, fields, Lightning pages, and reports/dashboards.
• Test and validate (QC) bug fixes, new functionality, and enhancements.
• Collaborate with cross-functional teams to gather requirements and assist with solution design for small enhancements or support projects.
• Administer third-party Salesforce-integrated applications (e.g., DocuSign, Outreach, TaskRay).
• Support initiatives to maintain clean, reliable, and consistent Salesforce data across key objects.
• Help monitor and enforce data governance rules and best practices.
What You Will Bring
Qualifications
• 2–3 years of experience in a Salesforce Admin, support, or data operations role.
• Strong customer service mindset and proven ability to triage and resolve issues quickly.
• Excellent time management and responsiveness—proactive in communication and follow-through.
• Demonstrated ability to learn new tools and processes quickly.
• Experience with Microsoft Excel (using VLOOKUPs), writing SOQL queries, and working with bulk data tools.
• Attention to detail and managing multiple priorities in a dynamic environment.
• Strong business acumen and problem-solving skills.
• Effective communicator and collaborator with both technical and non-technical stakeholders.
• Self-starter with a continuous improvement mindset.
Desirable Experience & Certifications
• Experience with Salesforce Sales Cloud, Service Cloud, CPQ, DocuSign E-Signature & Gen, TaskRay, Outreach, and HubSpot.
• Salesforce Administrator Certification (or working toward it).
Apply Now
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